FAQs

A soft, padded cushion your baby wears on their back like a mini backpack. It's made for the stage when babies are learning to sit up, crawl, pull up and take their first steps.

AirMesh is a breathable mesh, best for active babies and warm rooms. Velvet Plush is ultra-soft with cozy padding, a nice pick for colder months. Choose your fabric on the product page, then pick a character.

There are 13 character designs across the two fabrics. Switch between AirMesh and Velvet Plush on the product page to see every option.

Choose your character on the product page before adding to cart. Your selected variant appears in the cart.

Under 130 g, which is less than 5 oz. That's lighter than an apple.

It's designed for babies from around 4 to 24 months, while they're learning to sit up, crawl, pull up on furniture, cruise and take their first steps.

It goes on like a small backpack, with adjustable shoulder straps. Adjust the straps until it sits comfortably in place.

Some take to it straight away, others need a few tries. It is light to wear and goes on like a small backpack. If it is not working out, you have 30 days to send it back.

Use it during supervised floor play and early movement practice, following the instructions supplied with the product. Remove it if your child seems uncomfortable or the fit shifts.

Take it off for sleep and naps, and don't use it in a car seat, stroller, high chair or the bath. Remove it straight away if your baby seems uncomfortable or the fit has shifted.

No. It is a soft wearable cushion, not a helmet or certified safety device. Always stay close and supervise your child while they are moving.

Place it in a mesh laundry bag and machine wash on a cold, gentle cycle. Let it air dry completely before your baby wears it again.

Take a quick look at the straps and seams. If anything looks worn or damaged, stop using it and get in touch with us.

We currently ship within the US. Standard shipping is free on orders over $50. For smaller orders, the cost is shown at checkout before you pay.

You'll see delivery options and estimates at checkout. Once your order ships, you'll get a shipping confirmation email with tracking details.

Email us as soon as possible at info@shopfirststeps.com with your order number. If it hasn't shipped yet, we'll do our best to help.

You have 30 days to change your mind. Please contact us before sending anything back and we'll explain the next steps.