Shipping policy

Where we ship

We currently ship to addresses in the United States only.

Shipping options and costs

We offer Standard and Express shipping. The available options, their costs and any free shipping you qualify for are shown at checkout before you pay.

Tracking your order

Once your order ships, you'll receive a shipping confirmation email with tracking details.

Changes and cancellations

Need to change or cancel your order? Email us as soon as possible at info@shopfirststeps.com with your order number. If your order hasn't shipped yet, we'll do our best to help.

Delivery issues

If your package arrives damaged, or your tracking shows it as delivered but you can't find it, contact us at info@shopfirststeps.com and we'll help sort it out.

Returns

For returns and refunds, please see our Refund Policy.